Constant Contact

see above

I found their website and used their trial email for my Rotary club. Immediatly received a telephone call from Eric Evans who stated he was in the UK Explained i was acting on behalf of my Rotary club a charity and wanted to send out app 200 emails. He explained it would cost £12 GBP so paid with my own card and that if I continued after one month a further £12. I said I did not want to continue after one month and he promised to ring me to check before one month up. Never heard again so cancelled by email. My own credit card company notified me that they had charged a a further month. CC then sent a receipt, replied with three further emails to head office, accounts and Erc, not heard back. Am still trying to stop payments. ANOTHER HARD SELL COMPNAY

There have to be better companies than constant contact to deal with.

I love this product and have been using it for my company newsletter for 17 monthly issues so far. I also use it for a weekly email that goes out to my networking lunch group, and for a few other "first-contact" emails to potential clients. It gives me a very professional presence.

I find their business practices to be unfair and deceptive. While there may be others with Internet businesses who won't send you an email receipt automatically when you are charged by them, I have never come across this in my nearly 18+ years on the Internet. So, if one doesn't read the terms of service in great detail (and theirs is not an easy read at all), and few do, one would not know about the cancelation policy -- more of a hostage customer arrangement, which I detest every time I have been trapped by one -- and then since one would NOT know to opt in for emails, they have a wonderfully closed system. All I can do now is make an honest complaint to as many of my colleagues as possible. I am a psychotherapist and we love to give workshops and to attend them; and today most of us are computer and Internet experienced, so we use services like CC. If I had know of the "you are a customer and will be charged for on-going services even if you don't use them until you cancel them," I would have walked away from the start. I detest that approach. So, if the want to keep my unearned $180, I will simply have to let that go ... and share my experience as broadly as possible.

Our company is being forced to find another provider. The lesson here is the latgest provider is not always the best. In fact, we believe they have gotten too big, too successful to care about each customer. This is not the first time a company has become too large and drowns in its own success.

The Worst! Do not use them for anything.

Remember the old days in computing when we were afraid of pressing the wrong button on our computer because we might lose all our work? The old horror stories, circa 1991, of writing a 25 page term paper and going to print, only to lose everything? Constant Contact is still in that age. Be careful with this product.

My organization pays for this, not me, so we've been using it for years, but I have gotten so fed up with this platform that I stopped my project just to find a site to, once and for all, voice my opinion of this weak and frustrating contact management software. Would never use it if I didn't have to.

Really cheap service

Good choice. I recemend it .

After using the same list for 6 years they said we had too many spams in 1 email. I chose not to waste my time speaking with them about poor customer service, we are just leaving Constant Contact.

I think these people have had it too good for too long, I sent out 1700 newsletter e-mails to our past customer data base which I paid our in house employees literally thousands of dollars to collect consentingly from our customers, we received 13 spam reports out of 1700 customers, I was told that was too much?? We send out helpful information like electrical safety tips and news about electrical product recalls and information on specials we may be having. They want all e-mails to be less than 1 year old?? But our market in electrical service will do business with us statistically every 2 years, by doing this we would eliminate a lot of our customer data base, this makes no sense!! I would not recommend doing business with constant contact as you actually run the risk of being told that "you will not be good enough for them" after investing a great deal of time figuring out their cumbersome e-mail template, it took me about 8 hours of trial and error to figure their system out before I could finally send out our first e-mail, only to be told I was not good enough for them!! Not a good company to invest your valuable time with or your money. Be careful with these guys, they are very arrogant and we do not recommend them due to their arrogant & rude company policies! There are lots of other companies out there to chose from.

If you offer commercial grade online product, it must be flexible, allowing for configuration, various multiple forms etc. There are FREE products (PHP and javaScripst) that are of WAY BETTER QUALITY.

Constant Contact has been around a long time. They have a solid product that gets the job done. Their reporting is detailed, if graphically uninspired. They have a bare-bones API that's really not enough to get serious work done. They have a lot of starter templates, but the color pallets and styling is a bit pedestrian. Their cost is about on par with the other providers. The main problem with the cost structure is that they only include storage for about 3 images, after that they charge you extra. The other major downside is that their ability to segment a list is almost non-existent. They want you to create separate lists for the different segments you want to mail to.